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Terms & Conditions

Customer Returns

Riverside Art and Glass Ltd hopes that you are entirely satisfied with your purchase. If you buy online or by phone, your consumer rights entitle you to change your mind (cancel your order) once you have seen the goods i.e. after you have received them.

Riverside Art and Glass Ltd will refund you in full if you request one in writing within 14 working days of receipt of your order. This includes any delivery charge but does not include the cost of returning the item, which must be met by the customer.

If the item is damaged or faulty on arrival, please let us know immediately. We will refund the item, the postage and pay the cost of returning the item as long as you have notified us within 14 days. After 14 days, we can refund the goods but not the delivery charges or cost of returning the item. In this instance please let us know within 30 days of receiving the item.

Exempt items

We cannot offer a refund on the following items unless they are faulty:

Custom Framing – as these are made to order
Pierced earrings – for hygiene reasons

How to return an item

Any items that need to be returned to us must be authorised in advance by a member of the gallery team.

Please return items to us unused and in pristine condition so they can be re-sold. They must also be packed in the same way as when they were received.

If a refund is required, we will issue this using the same payment details that were used to purchase the items. We aim to process all refunds upon receipt of the returned goods.

Complaints and disputes

Any queries or concerns should be addressed to the Gallery Director in the first instance:

info@riversideartandglass.co.uk

01603 784 000

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